Shipping policy

Orders are typically processed within 1–4 business days of purchase. Processing time refers to the time it takes us to prepare and hand off your order to our shipping partners, and does not include weekends or holidays. Processing times may occasionally run longer during high order volume, promotions, or unforeseen circumstances.

Once processed, orders typically arrive within an estimated 5–10 business days, depending on your location and the shipping method selected at checkout. This is an estimate only, not a guaranteed delivery date. Total time from order placement to delivery is typically 7–14 business days, combining processing and transit time.

Shipping costs are calculated at checkout based on order value. Shipping thresholds and rates may be updated at any time and will be reflected accurately at checkout.

Once your order ships, you will typically receive a tracking number by email within 24–48 hours. Tracking updates depend on the shipping carrier and may occasionally lag behind the package's actual location — this is normal and not necessarily a sign of a delayed or lost package.

Orders containing multiple items may occasionally ship in separate packages, sometimes arriving on different days, since items may be fulfilled from different locations. Each shipment will typically include its own tracking number. Splitting an order does not result in additional shipping charges beyond what was paid at checkout.

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, please contact us as soon as possible — we may be able to correct it if the order has not yet been processed, though this cannot always be guaranteed once fulfillment has started. Orders shipped to an address exactly as entered at checkout are the customer's responsibility; reshipment in these cases, if offered, may involve an additional fee.

Some items may be fulfilled from suppliers located outside the United States. In rare cases, this may result in longer-than-expected transit times or, less commonly, additional customs processing. Any customs fees or import duties, if applicable, would generally be the responsibility of the recipient, though this varies by shipment and is not something we can predict or guarantee in advance.

While we aim for the estimated timelines above, delays can occasionally occur due to factors outside our control, including carrier disruptions, weather, customs processing, or periods of high order volume. We are not able to guarantee delivery by a specific date. 

A package may be considered potentially lost if tracking shows no movement for an extended period, or if it is marked as delivered but has not been received. If this happens, we recommend first checking with neighbors or your local carrier facility, then contacting us with your order number. We will look into the shipment and work toward a resolution, which may include filing a claim with the carrier, though outcomes are not guaranteed in every case.

If your order has not arrived within the estimated delivery window, please contact us with your order number and tracking information. We'll look into the status of your shipment and let you know what we find. Please note that checking in does not always result in a faster delivery, as transit is handled by third-party carriers.

For any shipping-related questions, reach out to us. Please include your order number and, if applicable, your tracking number so we can look into your order as quickly as possible. We aim to respond within 1–2 business days, though response times may vary during busier periods.