Shipping policy

Where we ship

We currently ship within the United States only.

Processing time

Orders are processed within 1–2 business days of purchase. Processing time is the time it takes us to prepare your order and hand it to the carrier, and it does not include weekends or holidays. Processing may occasionally take longer during periods of high order volume or promotions.

Delivery time

After processing, orders typically arrive within 5–12 business days, depending on your location and the shipping method selected at checkout. In total, expect delivery about 7–14 business days after you place your order. Some items ship from locations outside the United States, which is why delivery takes longer than domestic shipping. Some large or specially sourced items may take longer, up to 17 business days in total. The delivery time for these items is shown on the product page. These are estimates, not guaranteed delivery dates.

Shipping costs

Available shipping methods and their costs are shown at checkout before you pay. Taxes, where applicable, are also shown at checkout.

Tracking

Once your order ships, you will typically receive a tracking number by email within 24 hours. Tracking updates depend on the carrier and may lag behind your package's actual location.

Multiple packages

Orders with more than one item may ship in separate packages and arrive on different days. Each shipment typically has its own tracking number. Splitting an order does not add any shipping charge beyond what you paid at checkout.

Shipping address

Please make sure your shipping address is complete and accurate at checkout. If you notice an error, contact us as soon as possible. We can correct it only if the order has not yet been processed. If an order is delivered to the address exactly as entered at checkout, reshipment may involve an additional fee.

Delays

If we expect to be unable to ship your order within the time stated above, we will notify you by email and give you the option to cancel for a full refund, or to agree to the delay. Delays can also occur because of carrier disruptions, weather or high order volume; carrier transit times are outside our control.

Lost or undelivered packages

If your tracking shows no movement for an extended period, or shows delivered but you have not received it, first check with neighbors and your local carrier facility. If your order has not arrived within 14 business days of the order date (or within the delivery time shown on the product page for items with a longer estimate), or tracking shows delivered but you did not receive it, contact us with your order number. We will investigate and arrange a replacement shipment or a refund.

Questions

Contact our support team with your order number and, if you have it, your tracking number. We aim to respond within 1–2 business days, though responses may take longer during busy periods.

New Jersey customers

Nothing in this policy limits any right you have under New Jersey or federal law.