Refund policy
Returns
You have 30 days after your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Please have your order number or proof of purchase ready.
To start a return, contact our support team with your order number and the item(s) you want to return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
For returns that are not due to a defect, damage or an error on our part, you are responsible for the cost of return shipping.
Damaged, defective or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, email us within 30 days of delivery with your order number and a photo of the item. We will send a replacement or issue a full refund, at no cost to you, including return shipping where we ask for the item back.
Non-returnable items
The following cannot be returned: perishable goods (such as food, flowers or plants), custom or personalized products, personal care goods (such as beauty products), hazardous materials, flammable liquids or gases, sale items, and gift cards. Please contact us if you have questions about a specific item.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.
Order cancellations
You can cancel an order for a full refund if it has not yet shipped. Contact us as soon as possible at the email above. Once an order has shipped it cannot be cancelled, but you may return it under this policy.
Delayed orders
If we are unable to ship your order within the time stated in our Shipping Policy, we will notify you by email and give you the option to cancel the order for a full refund. Refunds for cancelled orders are issued promptly and within the time required by federal law.
Refunds
We will email you once we receive and inspect your return and let you know whether the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact our support team.
New Jersey customers
Nothing in this policy limits any right you have under New Jersey or federal law.
Contact
Questions about returns or refunds?